Frequently asked questions

Through the official Google Business Profile API — with your explicit permission. You connect your Google Business profile during onboarding (it takes a couple of minutes), and we pull your reviews from there. We only ever read what you authorize; we can't touch anything else in your Google account.

No. Every response needs your explicit approval before it goes out. The AI drafts a reply, you edit it however you like, and only then does it post. Nothing is ever published automatically — that's a hard rule, not a setting.

Yes. Cancel from the customer portal in one click — no calls, no retention scripts, no lock-in. Monthly plans simply stop at the end of the billing period. Annual plans are refunded pro-rata for unused full months.

We're Google-only today, and we're honest about it: Yelp's API only exposes a handful of reviews per business and offers no way to post responses, so a Yelp integration would be theater. It's marked "coming soon" and we'll say so loudly when it's real.

Your reviews stay yours — they live on Google, not with us. We keep a synced copy while you're subscribed so the dashboard works; after you cancel, we'll delete our copy on request, no questions asked. Email us and it's done.

No. It's all in the browser — works on your phone, tablet, or computer. There's nothing to download and nothing for your staff to learn beyond opening a web page.